📦 Return Eligibility

We accept returns only if the product falls under the conditions below:

✔ Product is damaged, defective, or leaked upon delivery
✔ You notify us within 48 hours of the delivery date
✔ You provide photo/video evidence of the issue

Products are NOT eligible for return if:

❌ Opened, used, swatched, or tampered with
❌ Return request is raised after 48 hours of delivery
❌ Free gifts, samples, or discounted items (if mentioned as Final Sale)

🔄 Replacement / Refund Options

Once your claim is verified and approved, you may choose:

🔁 Replacement of the same product (subject to stock availability), or
💸 Refund to the original payment method
📍 Refund Timeline: 7–10 business days after approval

For COD orders, refunds will be issued via UPI / Bank Transfer.

🚚 Wrong / Missing Items

If you received the wrong product or something is missing from your order: Please contact us within 48 hours with unboxing proof.

🚫 Non-Returnable Items (Standard for Beauty Products)

For hygiene & safety reasons, the following cannot be returned:

• Lip care products (lip gloss, lip oils, tints, etc.) unless damaged on arrival
• Used / opened personal beauty items
• Items purchased during special sale marked Non-returnable / Final Sale

📩 How to Raise a Return Request

Email us at info@cleote.in or WhatsApp us: +91 7984353975 with:

1️⃣ Order ID
2️⃣ Product name
3️⃣ Issue description
4️⃣ Photo/video proof

📌 Note

Cleoté reserves the right to approve or reject a return claim if it does not meet policy conditions.